CNY Mind and Wellness
Effective Date: 04/01/2026

Introduction

CNY Mind and Wellness (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information, including Protected Health Information (PHI), in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

We may collect the following types of information:

Personal Information
Name, phone number, email address
Date of birth

Insurance information

Health Information (PHI)
Medical history
Mental health evaluations
Treatment plans and records

Website Usage Information
IP address
Browser type
Pages visited

How We Use Your Information

We use your information to:
Provide psychiatric and mental health services
Communicate with you regarding appointments and care
Process insurance and billing
Respond to inquiries and appointment requests
Improve our website and services

HIPAA Compliance and Your Rights

We maintain strict safeguards to protect your PHI as required under HIPAA.

You have the right to:
Access and request copies of your health records
Request corrections to your information
Request restrictions on how your information is used
Request confidential communications
Receive a record of disclosures of your information

For more details, please request a copy of our Notice of Privacy Practices.

Secure Communication

We use Hushmail for secure, encrypted communication. Information submitted through our website forms or via secure email is protected using industry-standard encryption and security protocols.

Please note that standard email communication outside of secure systems may carry some risk. We encourage patients to use secure methods when sharing sensitive information.

Sharing of Information

We do not sell your personal or health information.

We may share your information only as permitted or required by law, including:
With healthcare providers involved in your care
With insurance companies for billing purposes
When required by law or legal process
To prevent serious harm to you or others

All third-party service providers are required to maintain appropriate safeguards and confidentiality.

Website Forms and Patient Inquiries

Our website may include HIPAA-compliant contact or intake forms. Information submitted through these forms is used solely to:
Respond to your inquiry
Determine service eligibility
Schedule appointments
Submitting a form does not establish a provider-patient relationship.

Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:
Encrypted communications
Secure data storage systems
Access controls and staff training

Data Retention

We retain personal and health information only as long as necessary to:
Provide services
Comply with legal and regulatory requirements

Third-Party Services

Our website may use third-party services (such as hosting providers or analytics tools). These providers may collect limited technical data but are required to protect your information.

We ensure that any service handling PHI is HIPAA-compliant.

Children’s Privacy

We provide services to children and adolescents with appropriate parental or guardian consent, in compliance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have any questions about this Privacy Policy or your information, please contact:

CNY Mind and Wellness
338 E. State Street
Herkimer, NY 13350
Phone: 315-619-9700
Fax: 315-619-9701

Additional Notice

For full details on how your Protected Health Information is used and disclosed, please review our Notice of Privacy Practices, available upon request or at your first appointment.