FAQs
Frequently Asked Questions
Patients often want to know what insurance is accepted, who the clinic sees, whether telehealth is available, and what happens after a request is submitted. This information can all be found in our patient information section.
Do you accept insurance?
Yes. CNY Mind and Wellness offers both private and insurance-based care. We work with a range of insurance providers and aim to make access to care as straightforward as possible. You can include your insurance details when submitting your appointment request so our team can review eligibility.
Do you see children and adolescents?
Yes. The clinic provides mental health services for children, adolescents, and adults, including age-appropriate psychiatric evaluations and ongoing care.
How do I request an appointment?
You can request an appointment through the secure online form on the website. You’ll be asked to provide some basic information, including your reason for visit and a few preferred dates and times. Once submitted, the team will review your request and follow up with next steps.
How long does it take to hear back?
After submitting a request or referral, the team reviews your information and will typically contact you within 2 business days to discuss next steps.
Do you offer telehealth?
Yes. CNY Mind and Wellness offers both in-person and telehealth appointments, depending on your needs and preferences.
What if this is urgent?
If this is an urgent or emergency situation, please do not wait for a response through the website. Contact emergency services or go to your nearest emergency room immediately. The online request system is for non-emergency care only.